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java2016
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No remote control for impared sight customer?

Does anybody know why Virgin Media doesn't have a remote control for customers with sight issues had to buy a universal remote control with big buttons for my dad off the internet which I did get the Easy-TV10 geemarc from ALZProducts.com (once programmed in does work)

I was told by customer service that if I had TiVo I would have got a bigger remote. if anyone knows can you please tell me : )  

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Re: No remote control for impared sight customer?

Hi there java2016,

 

It is accurate that we only offer high contrast remote controls for the TiVo®, at present.

 

I am very sorry for any inconvenience that this may cause.

 

Please let me know if there is anything more that I can do to help.

 

Take care,

 

Nat_J


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pavmas
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Re: No remote control for impared sight customer?

Hi. I dont use that TV box because I cant see the back buttons and have to shout someone to put the sports channels, which is rubbish if Sky and Bt are showing a game at the same time as I can't go back and forward, well I could if I could see the remote but end up in home or my favs, so just use the small box in the other room. So how do I get one of those contrast remotes, I was going to get my son to paint the buttons but if Virgin do one then thats better.

Joe

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Re: No remote control for impared sight customer?

Hi there Joe,

 

Sorry to hear that you're also having some trouble with the remote.

 

I've sent you a private message, so that we can chat some more about this.

 

You can locate my message by clicking on the envelope icon, near the top right corner of the Community page.

 

Speak soon,

 

Nat_J


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