Message reads network availability C130 Have restarted and checked on my virgin media for issues but it can't find any. This has been going on since before Christmas. I've also noticed that the heart icon light is flashing.
Welcome to the Community, I'm sorry for the problems you've been experiencing with your TV service recently.
I've located your account using your Community details to take a closer look and run some tests on the set top box, we're detecting some errors and I'd like to arrange for an engineer to come and take a closer look, if you're available?
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.