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Craigprud
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No on demand

For the past week or two I have been getting message 319 saying on demand service not available. This only seems to happen with movies as kids where able to watch kids tv on demand.

Than this morning my services where restricted for going over credit limit. And I get this annoying message on screen so no one can watch TV to top it off in phone up about all this and get told I can not get it sorted till I pay to get under credit limit
I don't get paid till Friday 16th

This is crap customer service

What can I do about this situation

Thanks mr c p Hammond

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Forum Team
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Re: No on demand

Hello Craigprud,

 

Welcome to the community and I'm sorry to learn that you were experiencing issues with your On Demand.

 

I have located your account to run a couple of tests and the signals are looking good at the moment but I have sent some signals down to the box so please let me know if you're still experiencing any problems.

 

Kind regards

Rose
Forum Team


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