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mostonmike
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Message 1 of 8
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No interactive service on V+ box

Just set up our third V+ box having had it left dormant for several months. Customer service has resent all the codes etc to get my channels up and running but the search, catch up and interactive services are all coming up with error code 1021 when trying to access.

Guess the box has missed software fixes during the months its been out of commision.

Any advice?
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Superuser
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Message 2 of 8
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Re: No interactive service on V+ box

Is the "Online" indicator on the front of the box flashing?

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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mostonmike
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Message 3 of 8
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Re: No interactive service on V+ box

No the indicator light is off
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Superuser
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Message 4 of 8
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Re: No interactive service on V+ box

If the Online indicator is Flashing or Off, then there is no upstream connection to the network (ie. your box cannot talk to the equipment at the other end). This is why your Interactive functions dont work. You will need call customer services again to get this looked at..

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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mostonmike
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Message 5 of 8
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Re: No interactive service on V+ box

Customer services tried a few tricks but no luck fixing remotely, so its an engineer callout. At least its a 3 hour window tomorrow rather than a "wait all day" scenario

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Forum Team
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Message 6 of 8
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Re: No interactive service on V+ box

Hi mostonmike,

 

Welcome to the community Smiley Happy

 

I'm sorry to hear that the On Demand service isn't working for you and it's great to see you already have an engineer booked to call out and fix it.

 

It would be great to hear how you get on after we visit, please keep us posted on how you get on Smiley Happy

 

We're here to help if you need us.


Tech fan? Have you read our Digital life blog yet? Check it out


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mostonmike
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Message 7 of 8
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Re: No interactive service on V+ box

Engineer was superb and although it was probably a simple fix of swapping out the box, we were back up and running yesterday. Very professional engineer.
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Forum Team
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Message 8 of 8
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Re: No interactive service on V+ box

Thanks for updating us mostonmike,

 

It's great to hear your issue is sorted and that all is ok now for you and that our engineer did a great job too Smiley Happy

 

If you do have any further issues, or just have a question, we're here to help anytime you need us.

 

Keep in touch.


Tech fan? Have you read our Digital life blog yet? Check it out


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