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normanwhite
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No broadband or Virgin Media yet agai tonight. Why don't Virgin refund us when this happens?

No broadband or Virgin Media yet again. Now a weekly occurrence. Why don't Virgin give us all an automatic refund?

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Superuser
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Re: No broadband or Virgin Media yet agai tonight. Why don't Virgin refund us when this happens?


normanwhite wrote:

No broadband or Virgin Media yet again. Now a weekly occurrence. Why don't Virgin give us all an automatic refund?



Automatic compensation provision has already passed the consultation stage with OFCOM.

https://www.ofcom.org.uk/consultations-and-statements/category-2/automatic-compensation

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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