If you go to 192.168.0.1 do not log in, and click on 'check router status'
what does it tell you?
Welcome to the Community!
Really sorry to hear you've had trouble with your services.
I've located your account and I can see an issue with the network in your area was the cause of the faults. I've run a diagnostic on your equipment and everything is looking great now.
Let me know if you get any more trouble and we'll check it out for you.
All the best!
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