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Vale46
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No V Box

On checking my account, I find that I am supposed to have a V Box.  I actually still have an old Samsung box that belongs in a museum and cannot receive the HD channels that I am entitled to.  Any help would be appreciated VM.  Thanks

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Superuser
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Re: No V Box

V Box basically refers to anything that isn't a TiVO, so ignore it. You should be able to upgrade through your MyVirginMedia account, by signing in & going to upgrades.

There is normally a small delivery charge for the VHD box self-install kit. Your monthly rental will stay the same.

As you are likely to have been on a legacy package for some time with that old box, you could possibly upgrade your package, get a TiVO box & save money. Have a word with Retentions on 150 option 4 then 5, & see what they have to offer.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 


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Superuser
Superuser
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Message 2 of 3
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Helpful Answer

Re: No V Box

V Box basically refers to anything that isn't a TiVO, so ignore it. You should be able to upgrade through your MyVirginMedia account, by signing in & going to upgrades.

There is normally a small delivery charge for the VHD box self-install kit. Your monthly rental will stay the same.

As you are likely to have been on a legacy package for some time with that old box, you could possibly upgrade your package, get a TiVO box & save money. Have a word with Retentions on 150 option 4 then 5, & see what they have to offer.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Vale46
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Re: No V Box

Thanks very much nodrogd.  That's what I wanted to know.  I'll call them this week.  Smiley Happy

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