I'm sorry if it was suggested to be your fault, this isn't good to hear. I will certainly take on board your feedback as this is not the experience we'd like anyone to have.
Depending on the fault, a reboot can fix most things, especially if an update we've sent at any point hasn't gone through correctly for any reason. It's not something you should need to do daily, I tend to reboot once a month myself just to keep things running smoothly at home.
If you do have any further disruptions, don't hesitate to get in touch and we'll be happy to help
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Thank you Collette for your response. A mentioned I was disappointed to hear that because I hadn't done a reboot every 16 days that this caused the error. I will take on board and do what you suggest and reboot once a month. Do I just do a reset via the box instructions via the menu or is it best to turn the whole thing off physically and wait 30 seconds and turn back on?
Lastly are you able to email a contact I have in retentions for me? I have someone who I regularly talk to and is always very helpful but am not hearing back from this person despite other people who I have contacted at VM and they have emailed this person on my behalf