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georgevm22
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No TV signal or phone and broadband is slow

Hi,

I have "There is a problem with the signal on this channel..." and the phone is completely dead, and my broadband seems slow. I ran the online test and apparently I have no problems. Can you help?

I was going to ring 150 but can't because the phone is dead and I don't want to ring the premium number line.

Thanks.

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Superuser
Superuser
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Re: No TV signal or phone and broadband is slow

Have you checked the service status via the link at the top right of this page?

If this shows no issues, you can phone faults via 0345 454 1111, which is a standard landline rate call & if you have included minutes to UK landlines, you may not be paying for the call at all. You can also use online chat, or a member of the Forum Team here will reply in a day or so.

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Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Forum Team
Forum Team
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Re: No TV signal or phone and broadband is slow

Hi georgevm22,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your services.

 

I've run some diagnostics on your account and I can see possible issues with both the telephone and TiVo®. I'd like to send you a technician so I've sent you a private message (purple envelope at the top right of your screen) to arrange an appointment.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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