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AlfKing
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No TV or internet for 10 days!!

I am posting this by way of voicing my disgust at my daughter and son-in-law in Kingsthorpe, Northampton being told that no one will be available for 10 days (before 31/12) to fix their complete loss of virgin services (tv & internet) experienced yesterday 21/12.

Come on Virgin have sympathy for customers in need of engineer support over Xmas!! No live or recorded TV and no house internet WAH!?
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Superuser
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Re: No TV or internet for 10 days!!

Some neigbours of mine had the same issue with BT last year. Fault reported on 24 December, not fixed until 6th January.

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Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Forum Team
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Re: No TV or internet for 10 days!!

Hi AlfKing,

 

Thanks for posting!

 

I'm really sorry to hear that your daughter and son-in-law's services have been down over Christmas. Worst time of year to lose TV and broadband!

 

Christmas is a particularly busy time of year for our technicians so it can be really tricky to get everyone the appointment slots they want. I've sent you a private message (purple envelope at the top right of your screen) so I can get some details and look into this for you.

 

Speak soon Smiley Very Happy

 

Josh


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