The estimated fix time is just that, an estimate. A lot of network breakdowns are fixed far sooner. If your LNB packs up on your satellite dish you would no doubt be waiting longer than 4 hours for a fix, & it would cost you a few quid to boot.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile