I have had no or very intermittent TV and broadband service now since Saturday. When I reported this the earliest an engineer could come was tomorrow evening. I have been unable to work from home online and have had no TV. I need to make important arrangements online before our family holiday but have again been unable to do so. I pay a lot of money for my account and do expect it to be reliable. If it breaks down I would expect a better service than a four day wait. I am really unhappy with the current situation and poor support and will be taking my business elsewhere if it is not resolved quickly. Surely I won't be expected to pay the full monthly amount for this poor level service?
Thanks for your reply. I still would like my bill for this month reducing due to the inconvenience this has caused, irrespective of today's appointment with the engineer. We are due to go away on holiday and have not been able to do several last minute bits of organisation which require Internet access like printing out travel documents, insurance etc. We had hoped to record the TV we would miss whilst away but can't do this either. It couldn't have happened at a worse time and as I said the length of time waiting for an engineer appointment is poor. I pay £120 a month and would expect better!
This gets worse unfortunately. The engineer has just been and thinks the cable is broken somewhere between the junction box and my house. He now needs to book someone to come out and replace it but it "may be some time" He can't give me a time/date until tomorrow. Calling 150 is a total nightmare having wasted lots of time on there already but I will definitely be following up about a refund as this is massively inconvenient for work and for my family. Not happy at all! Engineer thought he had my mobile number but I am not too sure now and he has gone! What's the best way to get that to him just in case?