I am at the end of my tether with virgin !! I have had no tv upstairs for months now (even though i am still paying for it !!). Tried calling had call cut off four times , very frustrating !! Person on the other end was not helpful at all , basically i am sick of paying for something i cannot get, but virgin are quick to tell you when a bill is due and hound you for the money!! . I cannot afford virgin no more so i am going back to sky very soon.