This has been a pain for quite a while now but all of a sudden the TV just stopped working. I've tried resetting the box, tried turning it off and on using the switch at the back, tried turning it off and on at the mains and I've made sure all the cables are secure at the back.
All that happens is that on the front of the box only 2 LED lights are shining - the one below the power button and the one below the heart symbol (which is flashing).
This not long after an engineer came to fix another problem I had with on demand and catch up not working!
Welcome to the Community, I am very sorry to learn about the problems you're experiencing with your TV service at the moment.
I've been able to locate your account and I've run tests on the line from our end for you. We're seeing some problems in trying to fully contact the set top box and I'd like to arrange for an engineer to come and take a closer look, if you're available.
I've sent you information regarding this in a private message, which you can view by clicking the purple envelope on the top right of this page.