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nickfinlay
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Message 1 of 8
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No Picture in iPlayer

Hi - we have an issue with iPlayer catch up as we are just getting a black screen with sound. Anyone know why have we not got a picture? Other catch up is fine, it is just iplayer that isn't working. Thanks.
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Forum Team
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Message 2 of 8
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Re: No Picture in iPlayer

Hi nickfinlay,

 

Welcome to the community Smiley Happy

 

I'm sorry to hear that you have no picture when using Catch Up via the App.  I'll be happy to help check this out for you.

 

Currently I have not been successful in locating your account.  I will send you a private message requesting further details.

 

(Look for the envelope icon above)


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FeelinFine86
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Message 3 of 8
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Re: No Picture in iPlayer

Hi did you get to bottom of this as I have same problem and haven't had a solution yet.

Thanks
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Forum Team
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Message 4 of 8
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Re: No Picture in iPlayer

Hi FeelinFine86,

 

Thanks for coming by Smiley Happy

 

I'm sorry to hear that you're also getting picture issues within iPlayer.  I can see you have an engineer booked to get this fixed for you which is great to see.

 

It would be fab if you could let me know how you get on afterwards.  Please keep me posted.

 

I'm here to help if you need anything. Smiley Happy


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Natzc
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Message 5 of 8
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Re: No Picture in iPlayer

I have been having this problem too
Virgin please fix I have called you about this and it still hasn't been resolved
I was also told it was a universal problem and would be sorted in a week at least 2 weeks ago
I was also told I would get some compensation but my bill was the same
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Message 6 of 8
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Re: No Picture in iPlayer

Hi Natzc,

 

Welcome to the forums Smiley Happy

 

I'm sorry that you're also getting no picture on iPlayer.  I'll be happy to help check this out with you.

 

I can see you have an engineer calling out to get this fixed for you Smiley Happy

 

It would be great to hear back how you get on after the appointment.

 

I'm here to help if you need me for anything.  I look forward to hearing from you.


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gsteruk
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Message 7 of 8
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Re: No Picture in iPlayer

I'm having this issue too suddenly, sound but no picture. Seems a fairly unique problem, surely not everyone needs an engineer to fix a sudden occurance of this?
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Forum Team (Retired) BenD_H
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Message 8 of 8
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Re: No Picture in iPlayer

Hi Gsteruk, 

 

Thanks for popping in again and posting Smiley Happy

 

I'm very sorry to hear that you've also been having some issues on the iPlayer.

 

I've been testing the connection. and the TiVo and I have found that you SNR is above what this should be. With this being the case, it can cause issues as well as you're seeing. 

 

I've checked the area and I've not been able to see any outages so I would like to send out an engineer.

 

I've sent you a 'Private Message', you can find this by clicking on the little blue envelope near the top right of the page.
 
Get back to me when you can.
 
Ben
 

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