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cheyene
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No Internet conection?

Hello,

I can't get TV catch up or UTube, it comes up to say 'check your internet connection'. Can you help please?

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Re: No Internet conection?

Hi cheyene,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you're getting this error when using Catch Up, I'd like to help check this out for you.

I have connected to your box remotely and all is looking fine from here signal wise.  There's no network issues present which I'm pleased to report.

How are things looking today?  If you're still getting this issue, let me know and I can help further.  Also if you can ensure all leads in the back of the box are plugged in tightly and if you haven't already, power off/on the TiVo® and this may help refresh things for you.

Keep me posted, I'm here to help if you need me.

Collette Smiley Happy

 


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cheyene
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Re: No Internet conection?

All was ok yesterday thanks

Yvonne

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Re: No Internet conection?

Thanks for the update Yvonne,

I'm pleased to hear all is working fine for you now.  Should you need us again in the future, don't hesitate to give us a shout.

All the best.

Collette Smiley Happy


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