A warm welcome to the community Tess-51,
I'm sorry to hear that your TV service isn't working right now. I'll be happy to help check this out for you.
I can see you have more than 1 box, can you please advise if all boxes are affected or just the one box?
Also is the issue still happening today? If so let me know and I can help further.
I look forward to hearing from you.
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