Either the account is not set up correctly, or the viewing cards (if they are non-TiVO boxes) have not initialised properly. A call to customer services should sort it.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile
Thanks for posting!
Sorry to hear you're having trouble with your VHD box.
Do you get any error codes on the screen?
Look forward to hearing from you!
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