I had a second TiVo box installed by an engineer yesterday (which should have been originally installed with the first box but there were issues with the order). There is now an error message stating the following:
"Sorry, there seems to be a problem. To fix this please call us on 150 from your Virgin Media home phone or mobile, or, on 0345 454 1111 from any other phone"
I can't view all channels and this message won't go either. The box is also not connecting to the home internet network (the engineer has not plugged it in with an Ethernet cable so assumed it was wirelessly connected as it is in a separate room to my router).
Please advise, as this has now added to the frustration of having to wait 3-4 weeks for the second box which should have been installed with the first box.
Cheers for the message back to me so soon. I've been looking into this and I've not been able to see any detectable faults on the TiVo, which is good. I would recommend calling in on 150/ 0345 454 1111