I have been a Virgin broadband customer for some time. I decided to make the switch for my TV service last week and an engineer came out on Friday 16th to install our Tivo box. I was a little concerned as the capacity of this is 500gb and we had a Sky box that hold 2TB of information. I enquired about the new V6 box before going ahead with the above and I was told the new V6 is just out and would incur a £65 installation fee. Obviously wanting to keep costs down I opted for the Full House package which included the Tivo 500gb box anyway.
I happened to log into my account today to check my bill and I noticed that Virgin are offering the V6 as standard on the Full House package (this wasn't the case last week). It has only been a matter of days since my install. Was I just unlucky and is there anything I can do to change this and would the fee be included regardless?
Lastly the Virgin website says that the Full House package comes with 300mb in my area. I am receiving 200mb on a Virgin 2a/c router at the moment. Did I lose out again just for the sake of waiting a few days. If I'd have known I would have waited a week.
I am thinking this is probably the only thing I can do. It's a shame the Virgin team couldn't have told me at the time that the package was going to change to include the V6 within a week or I would have waited. Instead of taking something on and then cancelling to get something that's now included anyway.