Having just joined, I was under the impression that Netflix was free. I have the TV XL package and its advertised throughout the site as having access to Box sets and Netflix, with no mention of having to pay for the service! The Box sets available on catch up/on demand are extremely limited and not very extensive, so I'm extremely disappointed and feel misled should it transpire that Netflix is subscription only.
I realise now - as a Virgin Media customer - that Netflix within Tivo is a subscription service. I just feel a little duped by the way it is/has been marketed...it is heavily advertised throughout the site and within all the package pages as part of the services (i.e. On demand/catch up/box sets), but not once is a paid-for, subscription based service mentioned.
The pages state that "you can tuck into thousands of hours of popular shows, full box sets, movies and music, whenever you like"...however, somewhat mischievously, it doesn't once mention there's an additional cost to this.
Totally agree. I came across from Sky a month ago. I had a full Sky planner but wasn't worried. I just wrote down the earliest episode of each program I had recorded, fully expecting to be able to continue watching them all on Virgin On-Demand. I have the Big Kahuna package but am very disappointed to find that the much hyped On-Demand service is pitiful compared to Sky.
At the time of purchase I couldn't find any information regarding a cost for Netflix, again I wasn't too bothered as all of the sales patter lead me to believe that the huge, hours long on-demand service was part of the package I was purchasing, just like it is with Sky.
It wouldn't have been a deal breaker for me as Broadband was the driver for changing but I think it should be made clearer how limited the On-Demand is without paying extra for Netflix.