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kipaqra
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Netflix App no longer signing in

Hi

 

About 3 weeks ago my Netflix App on my TiVo box stopped signing in.

 

I thought it was a problem with my box, did a full reset on TiVo.

 

Yesterday phoned Virgin Support to be fobbed off with a network issue, which there is at present though that is only disrupting TV services.

 

Apps such as BBC News, Youtube work fine.

 

I have reset my netflix password, which works fine on other devices.

 

When starting the app its shows the netflix screen but does not get as far as the profile screen.Netflix_error.jpg

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Re: Netflix App no longer signing in

Hi kipaqra,

 

Thank for coming by Smiley Happy

 

I'm sorry to hear that you're having trouble using Netflix via the TiVo® service.

 

I have carried out some checks with your box and also on the network.  At present there isn't any signal or power level issues which is great to see.  Network wise, there is some high demand but are within acceptable tolerance levels.  We will be keeping an eye on this to see if this escalates or levels out as this may have minimal impact on the service. 

 

Can yo please let me know if this happens at different times or specific times of the day?  

 

I'm here to help, so keep me posted. Smiley Happy


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Re: Netflix App no longer signing in

Hi kipaqra,

 

I just wanted to pop by to see if all is ok or if you still require any further help with this?

 

I'm here to help if you need me. Smiley Happy


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