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debbiehawkins
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Need new remote

How do I get a replacment remote control has mine has stopped working
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debbiehawkins
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Need new remote

Old remote broke how do I get new one
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Superuser
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Re: Need new remote


debbiehawkins wrote:
How do I get a replacment remote control has mine has stopped working

Ring 150 from a VM phone or 0345 454 1111 from any phone -> Option 1 -> Verify your details -> Once put through to the menu choose Option 2 (Faults) ->Then report a TV fault. If it says it needs to run an automated test, let it. Once it is complete you'll be put through to an agent. Ask for a replacement remote.

Or you can try asking via the web chat, they may be able to help with it, Make sure to use a desktop or laptop to access the page. Do so between 8AM to 8PM M-Sa: TV -> Help with my remote control -> Chat online. It may say all agents are busy, if it does, simply reload the page every three minutes and check again.

 

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Superuser
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Re: Need new remote

phone 150 select tv faults, let it run any tests eventually a human will answer phone request new remote, make sure you know what box you have






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