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Vivien51
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My smart card is saying it's invalid ,we've taken card out wiped and switched box on and off

Tv box saying invalid ..have done the usual wipe card turn box off and still saying invalid 

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Re: My smart card is saying it's invalid ,we've taken card out wiped and switched box on and off

Hi there vivien51, 

 

Firstly I'd like to welcome you to the forums and say that I'm really sorry to hear that you've been experiencing this issue on your set top box. 

 

I can see that since posting you've spoken to our faults department, and this issue should now be resolved. 

 

If you're still experiencing an issue, please let me know so I can look into it further for you. 

 

Many thanks and apologies once more

 

Huw


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