Re: My box has been switched off for a while we moved rooms, now the smart card is invalid.
Welcome to the Community .
To answer your question, yes! We are normally able to get your set top box up and running, in fact, I've been able to locate your account and take a look. So if you're able to reboot your set top box after reading this message, you should find a difference.
If for any reason that's not the case, let me know and I'll take another look right away.