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Debbles1
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My V+ Box is not working message Ld04 please advise

My v+ Box is not working and just registering Ld04 message.  Please advise.

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Superuser
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Re: My V+ Box is not working message Ld04 please advise

Sounds like a dead box.

What did the Faults team say when you talked to them?

You'll get an immediate response if you give them a ring on 150 [VM phone] / 0345 454 1111 [non-VM phone] (from 08:00 until midnight, every day), or use the Contact Us link at the bottom of this page to initiate a live chat (from 08:00 until 20:00, Monday to Saturday)

This is primarily a user community forum and while the VM Forum Team do endeavour to read and, where appropriate, respond to every thread, it can take them from a few days to a couple of weeks to wade through the volume of posts. So for an technical issue, which this seems to be, your best line of inquiry is through the Faults team via the methods above.

That said, if the V+HD box is the only one you have, give Retentions a ring and see if you can sort out an upgrade!


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Forum Team
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Re: My V+ Box is not working message Ld04 please advise

Hi Debbles1

 

Welcome to the Community, I'm sorry for the problems you've been experiencing with your V+ box lately.

 

I've been able to locate your account to run some tests on the set top box from our end for you, we're seeing some errors and I'd like to arrange for a member of the team to take a closer look if you're available?

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

Apologies again for the inconvenience caused, we're looking forward to hearing from you

Craig


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