My nephew accidentally knocked over a drink and obviously hit the tivo box and now it's not working. It keeps showing a green light on the on button and then within a few secs it will flash blue/red all across the bottom.
The leads were removed, the tivo box was turned off and was placed upside down.
All I want to know is if a replacement would be needed and if there is a charge or is it free. Any ideas please
Cheers for getting back to me so soon and thanks for popping those cables back in again.
I've been able to locate the TiVo this time and can see that it it has no longer tried to connect to the network. I'd really like arrange a visit so we can get everything back to normal in the home again.
I've sent you a 'Private Message', you can find this by clicking on the little red envelope near the top left of the page.
Thankyou so much for checking my box for me by rumning them tests. But I'm just checking to see that if there is anything wrong with the box and an engineer does come and sort the problem out. Will there be any charge for this??
I've picked up this message as Ben is off duty today, I'd like to let you know that there is no call out charge for the technician. Should however the technician see that the set top box has been will fully damaged then there could be a charge for replacing the TiVo® box which is £150, though I believe accidental damage would not be charged for. You may be able to claim any charges back from your home contents insurance if this is something that you've got, so I'd check your policy.
Ben is back in tomorrow, though should you wish to book something in before then, I'll also send you a private message in order to make the technician booking.