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Chloem
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My HD virgin box is saying 123?

My box won't display any channels and is saying they are not available also the number on the box was 110 now 123 ? How do I fix this
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Superuser
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Re: My HD virgin box is saying 123?

What did the Faults team say when you talked to them?

You'll get an immediate response if you give them a ring on 150 [VM phone] / 0345 454 1111 [non-VM phone] (from 08:00 until midnight, every day), or use the Contact Us link at the bottom of this page to initiate a live chat (from 08:00 until 20:00, Monday to Saturday)

This is primarily a user community forum and while the VM Forum Team do endeavour to read and, where appropriate, respond to every thread, it can take them from a few days to a couple of weeks to wade through the volume of posts. So for an technical issue, which this seems to be, your best line of inquiry is through the Faults team via the methods above.


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Moderator
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Re: My HD virgin box is saying 123?

Hi Chloem and welcome to the community.

 

I'm sorry to hear you're having trouble with your Virgin HD box displaying error 123.

 

I've checked over your connection and cant see any issues from this end at the moment. Are you still experiencing this issue?

 

Look forward to hearing from you.

 

 

 

Stephen_B
Community Moderator

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