After a few too many calls into faults-CS and getting nowhere fast...
None of the "Virgin TV Pop" playlists in Music OnDemand, have been working for me since a few weeks now. Other playlists/tracks are fine, but you can take any "TV Pop" and get an Error 6096 message, invariably.
Multiple calls to offshore CS resulted in several repeat cycles of "It's been raised, give it 24-48hours and it'll be fixed". Occasionally this was broken by an SMS-notification from Virgin to say "it's been fixed, text back if it's not working", then a round of text ping-pong resulted in "please call in".
I've just been told now, that it's a platform outage and that a software-fix (to what, I'm not sure) will take 1-2 weeks to implement. If true, then why is this not on the service status page? If not true, then you have some duff advisors in your "second-line" team.
When it comes to individual program faults with OnDemand, unfortunately VM's telephone faults service still leaves a lot to be desired. I'm now at the stage of "life's too short" to be calling in about this again.
Sorry to hear that you've been experiencing issues playing the Virgin TV Pop playlist, I've just tried it our end and it seems to be working fine. Could you please try it again and let me know if you are still having issues.
Thanks for posting. I sincerely apologise all your music TV playlists are failing for you.
I've managed to locate your account to run tests. I'm seeing 2 faults at present. One of these is an SNR (signal to noise ratio) issue which will be fixed remotely.
The second is a power level problem on your cable. This needs an engineer to resolve but I won't be able to book one out until the SNR fault has been closed down. The estimated repair time has been set for 17th August 2015 but I believe this may be fixed sooner.
I'll happily keep an eye on this for you and will post back once it has been closed so we can proceed to an engineer.