Really sorry to hear this barmyarmy66,
I've had a look into this and I'm not able to locate any open tickets relating to this at the moment.
Moana is a fantastic film and I really hope this resolved itself so that you could watch it!
Let me know if I can help with anything more,
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Thanks for the update. As the error is still present, I will check this further.
I have had a look at your box remotely, I have been able to make an adjustment to help correct this for you. All you will need to do is reboot the box and re-try.
This should hopefully resolve the issue for you, let me know how you get on. I'm here to help if you need me.
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