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Jaylh
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Missing programme on catch up

Hi. Episode 4 of Hooten and the Lady (non HD) is missing from Sky 1 catch up. Can someone add it please?

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Forum Team (Retired) BenD_H
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Re: Missing programme on catch up

Hi Jaylh,

 

Thank you for your message, welcome back Smiley Happy I'm sorry that the show wasn't available in that quality.

 

I have been looking into the non HD side of this and have been unable to find any episodes. It looks like the On Demand & Catch Up are only showing HD versions of this currently.

 

I hope that we can have this in SD for you soon.

 

Take care.

Ben


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Jaylh
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Re: Missing programme on catch up

Episodes 1-3 and 5-7 are there. It's just 4 that's missing. Seems a little odd.

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Forum Team (Retired) BenD_H
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Re: Missing programme on catch up

Hi Jaylh,

 

Thank you for your message, that is very weird.

 

Can you dome a favour and tell me the flow you're following from the remote control, starting with HOME? Our boxes here are not immune to issues too so it could very well be that my box needs some TLC too.

 

Keep in touch and thank you.

Ben


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Jaylh
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Re: Missing programme on catch up

Still no episode 4 of Hooten and the lady, now even more SD episodes missing:

  • Arrow ep6, sky 1 (shown last weds, previous 3 episodes available)
  • DC Legends of Tomorrow ep3, sky 1 (episodes 1, 2 and 4 available)
  • The Flash ep4 and 5, sky 1 (episodes 3 and 6 available)
  • Conviction ep3, sky living (episodes 1, 2, 4 and 5 available)
  • Blindspot ep1, sky living (episodes 2 and 3 available)

missing episodes ruin a series and more where there are crossovers.  Please can someone add these and fix the problem/process for loading them.

To add further insult I keep being reminded while I search for the missing episodes that "here at virign media we care about you and your tv experience.....your Virgin tv is getting better all the time." I have to say I disagree!

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Re: Missing programme on catch up

Hi Jaylh,

 

Thanks for posting an update.

 

I'm really sorry for the trouble, we've had a little trouble with Sky assets recently.

 

I've checked the programs listed and they should all be uploaded now. Are you still experiencing issues with this?

 

Speak soon Smiley Very Happy

 

Josh


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Jaylh
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Re: Missing programme on catch up

Hi Josh

hooten and the lady has now appeared but all the others listed before are plus season 2 episode 6 of supergirl are still missing.

Smiley Sad

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Jaylh
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Re: Missing programme on catch up

Hi Josh

i got fed up with this, so I spoke with the fault management centre. It's a hardware issue.  Seems the old Samsung box just isn't up to receiving programme fixes.  New box on its way.  Fingers crossed!

thanks

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Message 9 of 9
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Re: Missing programme on catch up

Thanks for getting back to us about this Jaylh,

 

Hope you don't mind me responding on behalf of Josh as he is currently away from the office at the moment.

 

Great to hear that this is being sorted for you. Really sorry for the initial issue experienced. :/

 

Please feel free to get back to us if you'd like for us to help with anything more.

 

Take care,

 

Nat_J


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