I've made countless calls to and spoke to many advisors. My package was mis sold to me and no one seems to care. I've emailed, called, tweeted and just now I'm waiting on a call back from last week where a TL was going to pull a call and listen to it.
I doubt very much whether the Staff Forum Team here will be able to assist. All specific account related issues are covered by DPA regulations & cannot be discussed via the forum system. You will either need to ring 150 from any Virgin phone or the Smartcall app, or 0345 454 1111 from others, so that you can pass the DPA checks that are required.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile