How can I put this right?
Sorry to hear you've been receiving this error message.
I've managed to locate your account, and it looks like this fault has now been resolved for you.
If you're still experiencing this, or any other error messages, it may be worth trying to reboot the equipment first to see if this resolves it for you.
Let me know if you have any further issues regarding this,
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It has not been resolved! However I have spoken to someone on the phone who has informed me my TiVo box has no heartbeat, therefore an engineer is coming out. How can you possible say it has been resolved when it's exactly as it was.
Welcome to the Community!
Sorry about this. I've spoken to my Nat_J and there was another call you put in on the 10th about a separate fault that had been resolved. This is why she said it was all fixed.
I'm glad to hear you've got a technician to go out and resolve this for you! Let me know how the appointment goes and give me a shout if you need anything else.
All the best
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