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Nicky32
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Making a complaint

Does anyone know how to make a complaint to Virgin Media. I wish to complain about their catch up service.

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LittleMick73
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Re: Making a complaint

Yes use a phone
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electrodreams
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Re: Making a complaint

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Superuser
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Re: Making a complaint

Write in about it to Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Forum Team
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Re: Making a complaint

Hi Nicky32,

 

Thanks for your post I am very sorry to hear that your experience has brought you to wanting to make a complaint. There are 4 ways in which you can do this. 

 

The first, give the team a call on 150 / 0345 454 1111. I know sometimes you'd rather not talk to someone and follow a different option however all of our agents are trained to handle complaints and if you aren't happy with the resolution they give it can be referred to a manager right away. It's the quickest way to get whatever is wrong resolved. 

 

Secondly, you can speak to the team via web chat. If you go to the Contact Us Select the options > Account and Billing > Manage your account online > chat online. The team here will also be able to take your complaint and help resolve things for you.

 

Third, you can write in to us on the following address:  

FAO Virgin Media Complaints

P O Box 333

Matrix Court

Swansea

SA7 9BB

This route will very likely leave you frustrated though as it is the longest way to resolve a complaint. 

 

Finally you can let us know what is wrong and we can try and help resolve whatever it is Smiley Happy 

 

Come back and let us know which option you take and if there is anything else we can do. 

 

Thanks, 

Kath_F
Forum Team

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