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nickh
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Lost Picture? 3010

Experiencing lost picture and 3010 error message on channel 521 (Eurosport HD) this evening.  The non HD channel (523) is working fine.  What's the cause of these 3010 errors?

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Forum Team
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Re: Lost Picture? 3010

Hi nickh

 

I'm massively sorry to learn about the problems you're experiencing with your TV service lately, I've been able to locate your account to take a closer look and run some tests from our end for you.

 

We're not detecting any issues from our end at the moment, if you're still experiencing the problem and you have more than one set top box, does this issue occur on both?

 

Look forward to hearing from you

Craig


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nickh
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Re: Lost Picture? 3010

Craig,

The problem has disappeared in the main, just once further occurence this week which lasted about 30 minutes.

Regards,

Nick

 

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Superuser
Superuser
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Re: Lost Picture? 3010

I, too, have seen this exact same error on the same channel while watching the US Open tennis over the last couple of days.

 

It seems to correct itself by taking the advice from the message of changing channels and returning to the Eurosport 1 HD channel.

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Re: Lost Picture? 3010

Hi nickh and Ernie_C,

 

Thanks for coming back to us.  Has this been an ongoing issue to today?

 

I've had a look at this channel on our office TV and so far all seems ok.

 

I will continue to monitor this channel through today to see if that changes.

 

Keep me posted, I'm here to help if you need me. Smiley Happy


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