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Timgav63
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Loss of volume

Sometimes volume doesn't work except for sky sports news channel only.any ideas to help?

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Re: Loss of volume

Hi Timgav63,

 

A warm welcome to the community Smiley Happy

 

I'm sorry to hear you're having volume problems with the TiVo®, I'll be happy to help check this out for you.

 

I have taken an initial look at your box remotely and it is currently showing 'offline'.  Can you please let me know if the box was turned off at the time of this post?

 

Also if you could clarify exactly what type of volume issues you're having, that would be great Smiley Happy  Does the sound drop in and out? Does the volume of the sound vary between channels?  

 

If you can let me know I can help further.

 

Collette Smiley Happy


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Timgav63
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Re: Loss of volume

Hi, my volume problems are continuing.some HD channels are fine, others are not and the non HD channels have no sound

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Re: Loss of volume

Hi Timgav63,

Thanks for getting back to me Smiley Happy

I have been able to take a further look at this for oyu and at present there does appear to be a signal fault.  this will require an engineer to call round and fix.  

I will send all the details in a private message, just look for the purple envelope icon above.

Collette Smiley Happy


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