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Loss of channels

Last night I changed my package to the big kahuna and they added sports and movies as a promotion. It says I still get Xl TV, as with my last package. Within minutes I'd lost the hd channels and +1 channels you get with the Xl package.
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Re: Loss of channels

Hi Spib


Welcome to the Community, I'm really sorry to learn about the trouble you've had since changing your package.


I can see you've spoken to our team about the specifics of your upgrade, if you want to ask any more questions I'll be here to help you Man Happy


I hope you enjoy your new services!


Take care


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