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Medavo
On our wavelength
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Message 1 of 85
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Loss of TV service Lincoln area

Hi,

Lost all TV channels in the Lincoln area. Broadband and phone are fine. Currently on 150 to query but quoting a 30 min wait. Anyone else on with same issue?

Cheers.

_________________________________________
Tivo x2 / V+ x1 / 152Mb BB / Phone / 4 x Mobile
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Jals
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Message 2 of 85
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Re: Loss of TV service Lincoln area

Mine too in Lincoln area, can't get through on 150.

 

Could someone update please on the status?

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Willisp
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Message 3 of 85
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Re: Loss of TV service Lincoln area

We have lost TV and phone in the Lincoln area. Broadband is slow to not working at all. Not the first time this week. Virgin's technical support is a selection of options and no human interaction. It shocking.

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Big-Gaz
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Message 4 of 85
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Re: Loss of TV service Lincoln area

Down here as well.

Both Tivo boxes out at our house.

_____________________

_____________________
Regards
Gaz
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Medavo
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Message 5 of 85
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Re: Loss of TV service Lincoln area

Been listening to music on 150 for just almost 25 minutes now. In theory, 5 or so minutes longer to wait for an answer!

_________________________________________
Tivo x2 / V+ x1 / 152Mb BB / Phone / 4 x Mobile
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sueysue
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Message 6 of 85
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Re: Loss of TV service Lincoln area

I have lost tv phone and broadband!
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Medavo
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Message 7 of 85
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Re: Loss of TV service Lincoln area

Got through to someone to be told that there is an outage in the area affecting TV and broadband and that they are working on it and hopefully fixed in 2 hours. If you can, suggest you call 150 as well to log it. Personally broadband is fine - good job really as think i'm going to be watching stuff online for a while!

_________________________________________
Tivo x2 / V+ x1 / 152Mb BB / Phone / 4 x Mobile
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Willisp
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Message 8 of 85
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Re: Loss of TV service Lincoln area

They have had a DNS server issue since Tuesday according to a google search thanks to EE and a 4G connection. Clearly no investment put into a business continuity plan! No doubt there won't be a reduction in charges.

virgin have now admitted they have an issue on Twitter

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Jals
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Message 9 of 85
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Re: Loss of TV service Lincoln area

Medavo, thanks for the update.  Hope they get it sorted soon then.

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nightowl55
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Message 10 of 85
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Re: Loss of TV service Lincoln area

Yes ours went down at 6.45pm abysmal customer service just takes you through a stream of options then cuts you off. Not happy.

 

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