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MJN74
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Loose cabling in garden

Hi all,

Apologies if this is in the wrong area, but I'm struggling to get hold of someone on the phone on support.

I had an installation 4 weeks ago, but the cabling which was buried does not appear to have been deep enough. With the recent rain, it is now exposed. I would be loathe to cut the lawn in case of causing damage. Looking at how deep it was buried (about 1-2 inches) I don't think it was buried deep enough. Is there anywhere I can email and send the photo which I have just taken to explain better? Struggling to find who or where I can inform anyone on the website and have been in a long phone queue.

 

Much obliged.

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Re: Loose cabling in garden

Hi MJN74,

 

Welcome to the Community!

 

I've had a quick look at your account and I can see the team has booked in a technician to re-bury your cable. That's great!

 

Let me know how it goes and give me a shout if you need anything.

 

All the best Smiley Very Happy

 

Josh


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MJN74
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Re: Loose cabling in garden

Thanks Josh,

It's scheduled for this Thursday so hopefully all will be well at the end if the week.

Cheers!
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