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Lied to by retention team

Got the call off retentions asking me to reconsider leaving, offered me all the sports and movies in HD for 6 months and a lower bill. The channels that have been on are NOT on HD. Do I have a cool off period to cancel? (agreed to a 12 month contract on the phone)
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Re: Lied to by retention team

Hi lloydcov


Sorry to learn about this inconvenience, just to be sure I'm reading it right, are you having trouble with the picture on the HD channels? Or are they not appearing at all? 


I'd like to help to get this sorted, so looking forward to hearing from you


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