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outoforder
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LD40

Hi

For the past 5 weeks I've experienced a extremely poor service from Virgin.

Engineer in my home four weeks ago with a new box as over 2 weeks my TV keep shutting down and a message displayed on my box LD40 then, following week 1 day no broadband. Next two weeks on a Sat and today Friday around 9pm my TV shuts down and the message LD40 is displayed. Had a problem two years ago, every 3 months I had a engineer around my home. If this continues, I'm considering looking else where.

 

 

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Superuser
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Re: LD40

All your cabling should be thoroughly checked by VM as I think this is likely causing the issue & not your equipment. (LD:40 in a V+ box will occur if there is insufficient signal level being received).

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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outoforder
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Re: LD40

Thank you for your reply.

Same problem again today Sat 18/2/17.

Will speak to VM. Think it may be time to move on !

 

 

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outoforder
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Re: LD40

Feb 28/02/17 still no TV. 2ND  Engineer around my home yesterday, changed the lead  and within 5 minutes of him leaving, guess what LD40. Told to phone back after 6pm as there is a problem in the area. 24 hrs later, guess what LD30. Am I the only one with these issues ? Is any one else, experiencing this extremely poor service ?

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Forum Team
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Re: LD40

Hi there outoforder,

 

Many thanks for updating the thread with this information.

 

Really sorry to hear about the fault experienced. :/

 

I can see that you've spoken with the team again regarding this since posting.

 

Please feel free to let me know if I can be of further assistance.

 

Take care,

 

Nat_J

 


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