Do you know if you can keep just the tv part of the packages? My broadband has been horrendous and I'm paying for shocking service. I was supposed to have been given a month free, but this did not happen! Looking at cheaper more reliable provider.
I don't usually deal with TV related issues, but as you'd mentioned poor broadband my colleague asked me to take a look.
The only problem I can detect with your broadband is that of peak time slow speeds. This has already been flagged to our Networks department, fault ref: F004132235.
What you'll most likely be experiencing is reduced speeds during the evenings/weekends with a possible increase in latency. This will be remedied by a network upgrade but the necessary pre-upgrade work hasn't yet completed. We'll check for updates on 30-11-2016 and notify you accordingly.
Of course, if you're having issues besides slow speeds then please let us know so we can investigate further.
Please also take a look at my PM (purple envelope icon, top right of page) which details your credit options.
Anyhow, welcome to our Forum, hope we prove to be helpful to you