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RichyM
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Jerky picture

Hi

I have a very jerky picture at times, looks like missing frames, especially noticeable if scrolling credits, contacted virgin regarding this and advised signal refreshed but little time later seems no better, is this a known issue? Can it be fixed easily?

Note 1:Run Virgin online tests and always fail advising to call, done that and chat and no better Smiley Sad

Note 2: Broadband is Vivid 100 but i also only get 17mb at best on tests  

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Superuser
Superuser
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Re: Jerky picture

Sounds a lot like signal issues, which can't be fixed without a visit!

Who on earth did you speak to who told you that?!

You'll have to give them another ring.


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
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Forum Team
Forum Team
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Re: Jerky picture

Hello RichyM,

 

Welcome to the community Smiley Happy

 

Since you have already contacted us I would like to arrange for a technician to investigate this for you so if you click on the purple envelope at the top right of the screen you will see another message from me with further details.

 

Talk to you soon

Rose
Forum Team


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