Menu
Reply
  • 3
  • 0
  • 0
mbadham
Joining in
252 Views
Message 1 of 4
Flag for a moderator

Is my V+ box dying?

For the past month I have had a corrupt picture from my V+ Box (serial number ending in 642) but it has now reached the point where it is rebooting every few minutes. If I leave the box off it will frequently freeze (the time is stuck) and I have to turn it off and on.

The signal strength to the box seems to be very low compared to the TIVO box downstairs and other posts here imply this may have damaged the tuner.

I've managed to copy some details from the technical section of the V+ box in case it helps :

SNR 32.0dB to 33.0dB

Pre RS Errors 0 per 0.5s
Post RS Errors 51 per 0.5s

17/01/16-22:05:05 (302) Post-RS Error 11 147000
17/01/16-22:05:08 (8855)
17/01/16-22:04:42 (302) Post-RS Error 11 595000
17/01/16-22:03:23 (4) Timeout on receiving NIT

Reboot

17/01/16-21:56:31 (302) Post-RS Error 10 147000
17/01/16-21:56:27 (8855)
17/01/16-21:56:02 (302) Post-RS Error 11 595000

Reboot

17/01/16-21:53:22 (302) Post-RS Error 11 147000
17/01/16-21:53:15 (8855)
17/01/16-21:52:55 (302) Post-RS Error 11 595000
(161) Can't get downstream lock

0 Kudos
  • 10.11K
  • 999
  • 1.87K
Superuser
Superuser
245 Views
Message 2 of 4
Flag for a moderator

Re: Is my V+ box dying?

The SNR is low, which is causing the Post RS errors. Could be the box is on the way out, or even a faulty splitter or cable connector could cause this. In all cases where faults start developing, ring faults & get them investigated.

It is not as if you have to pay for repairs & replacements. You equipment is rented, so the rental not only covers the cost of the services, but fixing of problems you have receiving them. Dont put up with problems for a month. If issues continue for more than a couple of days, call faults & get the problem investigated.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

  • 4.95K
  • 146
  • 282
Forum Team (Retired) BenD_H
Forum Team (Retired)
222 Views
Message 3 of 4
Flag for a moderator

Re: Is my V+ box dying?

Hi Mbadham,

 

Welcome back to the Forum and sharing your experience and details of the V+ with the Community Smiley Happy

 

I'm sorry to read about the V, as Nodrogd has mentioned, there's certainly an issue that needs addressing. I'd like to arrange a visit so we can resolve this for you. 

 

I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.
 
Stay in touch and have a great day.
 
Ben

Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 3
  • 0
  • 0
mbadham
Joining in
166 Views
Message 4 of 4
Flag for a moderator

Re: Is my V+ box dying?

Just in case anyone else has this problem in future, this was the V+ box that was broken. A new box has fixed the issue.

Apparently any SNR higher than 29 is reasonable, it was the tuners in the old box that were causing the problem.

0 Kudos