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cass
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Invalid smartcard message on V+

I recently requested Virgin to remove a VHD box from my package, leaving just my TIVO and V+ boxes.  As a result of this, I now find that when I use the V+ (which should have been unaffected by the change) I get a message saying the smartcard is invalid.

 

Note that I have tried power-cycling the V+, and tried temporarily swapping in the disabled VHD box's card just to make sure there hadn't been a mix-up.  Neither of these actions fixed the problem.

 

Any idea why this is occurring?  I can PM the smartcard ref no if required.

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cass
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Re: Invalid smartcard message on V+

Update: I called 150 and got this sorted out.

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Forum Team
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Re: Invalid smartcard message on V+

Hi cass,

 

Thanks for posting. I'm sorry to hear the V+ box was showing as smart card invalid.

 

I'm really pleased to hear you've contacted us and got the issue resolved now.

 

Please let us know if there's anything else we can help with.

 

Thanks


Rich
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