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Collins1937
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Invalid smart card

Received a new Virgin box but the smart card from the old box keeps coming up as invalid ,
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Superuser
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Re: Invalid smart card

If the new box is a TiVo, it does not need any card.

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Collins1937
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Re: Invalid smart card

It's not a TiVo box
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Superuser
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Re: Invalid smart card

What box is it? Under what circumstances did you receive this replacement box? Have you called to activate the box?

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Collins1937
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Re: Invalid smart card

Just a normal virgin box , the previous one stopped working so they sent out a replacement, they never said nothing about activating it , just to remove the smart card from the old one and put in the new one
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Superuser
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Re: Invalid smart card

...then it would appear that the old card and new box have not been paired on your account.

Action is required by Virgin Media to do this.

You can either wait here for the forum team to pick this up and action it, which may take a day or two, or call in to have it carried out sooner.

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Collins1937
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Re: Invalid smart card

Ok thanks
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