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SurreyClaret
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Invalid SmartCard

Just received a new V HD box to replace my ancient SD box which 'died' on Xmas Eve. Although it's working, I get a message on changing channels saying the SmartCard (transferred from the old box) is invalid. Message suggests looking at help suggestions under 'Home' but these are currently 'unavailable'. I'm not able to see all the channels I subscribe to. Any suggestions, or do I need to phone to report a fault.

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Superuser
Superuser
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Re: Invalid SmartCard

Assuming you've removed the card, wiped it, and replaced it, and this hasn't fixed it, then ring it in.
If the box hasn't received the appropriate info to activate your smart card, this can be resent.

TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
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