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Xpuser8334
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Invalid Card

My V+ box died last week... the hard disk crashed and began screaming at 2.30 I'm the morning... the box was changed and the old unit sent back. The new v+ box had the original card inserted and then registered... because this box is in the bedroom.. we turn it off because it's quite noisy... Sadly.. the care now shows invalid... can anyone assist please..? The box has been turned off again.. card removed cleaned and refitted and powered back on.. but nothing :-(
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Superuser
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Re: Invalid Card

The quickest way to resolve this is to call in and report a TV fault. They'll send signals down to reactivate it. That would be a call into 150 from a VM phone or 0345 454 1111 from any phone -> Option 1 -> Verify your details -> Option 2 (Faults) -> Report a TV fault. If an automated test needs to be done, let it complete. Then when through to an agent, ask them to send signals down to your STB.

You can however try asking the WebChat staff for support. That page has to be accessed from a desktop or laptop, between the following hours of 8AM to 8PM M-Sa: TV -> Loss of my TV service -> Chat online.  All agents busy? reload the page every three minutes and check again.

Of course if you prefer waiting, then you'll a response from a member of the favicon.png Forum Team here (who can get the card reactivated) by at latest sometime next week.

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Forum Team (Retired) BenD_H
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Re: Invalid Card

Hi there Xpuser8334,

 

Thank you for taking the time to com back and post, It's good to see you again.

 

I can see you've had some help from Shelke here and we'd love to know if you have been able to call in and get this looked at? If not, I can certainly help Smiley Happy

 

I hope you're having a great weekend so far and take care.

Ben


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Xpuser8334
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Re: Invalid Card

Hi..
I have just got their sorted tonight
Thanks for all of your help guys!
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Forum Team (Retired) BenD_H
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Re: Invalid Card

Hey Xpuser8334,

 

Thank you for coming in and letting us know about the issue now being resolved.

 

If you do have any questions in the future please let us know Smiley Happy

 

Take care.

Ben


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