My V+ box died last week... the hard disk crashed and began screaming at 2.30 I'm the morning... the box was changed and the old unit sent back. The new v+ box had the original card inserted and then registered... because this box is in the bedroom.. we turn it off because it's quite noisy... Sadly.. the care now shows invalid... can anyone assist please..? The box has been turned off again.. card removed cleaned and refitted and powered back on.. but nothing :-(
The quickest way to resolve this is to call in and report a TV fault. They'll send signals down to reactivate it. That would be a call into 150 from a VM phone or 0345 454 1111 from any phone -> Option 1 -> Verify your details -> Option 2 (Faults) -> Report a TV fault. If an automated test needs to be done, let it complete. Then when through to an agent, ask them to send signals down to your STB.
You can however try asking the WebChat staff for support. That page has to be accessed from a desktop or laptop, between the following hours of 8AM to 8PM M-Sa: TV -> Loss of my TV service -> Chat online. All agents busy? reload the page every three minutes and check again.
Of course if you prefer waiting, then you'll a response from a member of the Forum Team here (who can get the card reactivated) by at latest sometime next week.
- - - - - - Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.