Thanks for letting us know about this Olivergang26,
I've located your account and there does appear to be some issues present via the equipment levels.
I'd like to arrange for an engineer to come out and take a look at this.
Someone of the age of 18+ would need to be present in order for an appointment to go ahead.
I've gone ahead and sent you a private message for us to talk about this some more.
You can locate my message by clicking on the envelope icon near the top right corner of the Community page.
Speak to you in a bit,
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