I have received a new 'V6 'box for my lounge but have yet to set it up.
What I would like to know is if I can install & set up the 'V+ box' that was in the lounge, in my bedroom? Currently in my bedroom is an original Virgin 'V box' (no recording facility on these). I don't suppose it will be as easy as swap the connectors from the old box to the 'V+' and go but I really don't know.
I am looking for a step by step guide preferably, and understand there was a pdf file at one time but I can't find it. If anyone can help it would be much appreciated :-)
You are having a box swap (recording box for recording box). When you install the V6 the V+HD will be automatically deactivated & is no longer authorised, so it will no longer work even if you do manage to plug it in. The VHD will continue to work as it is the non-recording box on your account.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile
Wow, I didn't know that. When I spoke to customer services to accept the offer of a V6 box, I told her that I would replace it with the oldest box that doesn't record and she said okay, but perhaps she didn't realize what I meant. Would I be able to get a new box for my bedroom? The one I have is ancient and every so often it stops working and needs some jiggery pokery (techincal term...not) to get it working again.
But we don't know which box is being swapped. You may find that when you call up to activate the V6 box, your standard definition V box (not a V HD) will be deactivated and in this scenario you would swap it with the V+ HD which would remain working, and it is just as simple as moving the box and swapping the connectors.
If it's the V+ that's deactivated, I would ring back up and tell them they've switched off the wrong box and get them to reactivated it. When getting a V6 upgrade, they usually recommend decomissioning the oldest box which in your case is the V box so see what happens.
Having thought about it, it would probably be best to call up and get this arranged prior to activating the V6.
Well, I rang this afternoon and asked to swap my older V Box to either a V+ or TIVO and it was confirmed that no more V+ boxes will be issued. I could have a Tivo for £7.50 per month but the activation fee would be £69.95, or they would let me have two V6 boxes with the activation fee of £69.95 for one of them (the other V6 being installed by me at some point and no charge to activate).
I can't justify spending £70 so unless the price drops I'll stick with my old Vbox in the bedroom.
They're not understanding the issue. They don't need to issue another V+ box since you already have one. It is the standard V box that needs to be deactivated. I would advise ringing again and selecting the "thinking of leaving us" option as this gets you through to UK Customer Services/Retentions. Just explain that you want the V box deactivating and the V+ box to remain on your account. There's no reason why they shouldn't do this instead of making things difficult for you. You can see from my signature that I have a V6 and a V+ as part of my package.
Another option would be to report the V box as faulty and it'll be replaced with a V6 or TiVo free of charge since they are the only boxes now stocked.